Genesys Cloud Archive - April 2025
List of the Genesys Cloud release notes published in April 2025.
April 7, 2025
Kundeninteraktion
- 2024 Genesys CIDR-Erweiterung und Benachrichtigung zu Firewall-Anforderungen
- Next Contact Avoidance (NCA) in predictive routing
Produktivität der Mitarbeiter
- Multikontextbezogene Bedienfelder
- Verbesserungen bei der Agent Copilot-Konfiguration
Kontoführung
- Division assignment for external contacts and external organizations
Daten, Analytik und Berichterstattung
- Save static interaction lists in Content Search
- Dedicated API endpoints for schema metadata retrieval
Offene Plattform
- Phone book support in the Omni-Channel widget for CX Cloud
- Genesys Cloud Voice numbers in Latvia, Lithuania, and Slovakia
- Configurable timeout for data actions
Mitarbeiterbindung
- Enable audio selection with screen recordings in playback
