Warum werden meine Anrufe an die Mailbox weitergeleitet, wenn ich mich in einem bestimmten Status befinde?

If your telephony administrator configures a particular presence to go directly to voicemail, Genesys Cloud can send your non-ACD calls to voicemail based on your current presence. For more information, see Define which presence statuses send a Communicate call to voicemail.

For more information about statuses and their effects, see Presence, status and activity indicators or Indikatoren für Anwesenheit, Status und Aktivität von Agenten.